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Services

Client retention & customer satisfaction studies

Are you losing clients, or not winning enough new business? We interview and test your clients on what they really think about your firm.

 

Using our unique range of deep research techniques, we uncover client perceptions around service, people, philosophy, processes, brand and culture.

We then provide you with an action plan to win and retain more of their business.
 

Consultative Sales Skills Training
In today’s competitive market, technical and product expertise are NOT ENOUGH to guarantee you any sales. Great presentation skills can help, but there’s still something missing. Our new training workshops teach our 7 Skills of Successful Selling in a lively and thought-provoking way. It demonstrates what great sales behaviour looks and sounds like, leaving delegates with the desire to improve.

Free Sales Seminar Offer
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Advanced Presentation Skills Training
How do others see you and what can you do to influence it? What is stopping you from being really effective? The current economic climate demands great presentation skills from a range of people including: Sales – you need to polish your skills to close an important contract. Marketing – you have a vital internal meeting to get some funding. Management – to keep staff engaged during difficult periods. HR – to deliver difficult messages. Finance – to engage with people beyond the technical aspects.

Presentation skills flyer
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Team Development Skills Training (Insights)
What makes you different from the customer you are trying to sell to, or the team member you are trying to engage with more effectively? We use Insights Discovery extensively for understanding self, understanding others and learning how to adapt and connect more easily with everyone. We use it for team creation and team building, to help managers understand their people more easily and develop rewarding and productive relationships.

 
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