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Ian McKechnie started Clientmind Ltd in 2003 after working in the City for 12 years in senior sales and marketing management roles for Reuters, Bloomberg and Thomson Financial. Much of this time was spent innovating and marketing investment software, broker research systems and trading tools to investment management firms. Ian has a MA Marketing Strategy and a BA English degree. He is a member of CIM and IOD.
Why Clientmind?
Ian started Clientmind following a realisation that b2b client retention is an incredibly important, yet under-served area of marketing strategy. He noticed this whilst working in the City and made it the subject for his marketing thesis – finding almost no academic papers on the subject! He thought ‘either this is a dud or I have uncovered a gem.’ Fortunately, this is a fascinating arena to work in and Clientmind has more than a dozen highly satisfied clients. Ian works with expert associates to deliver the research projects and team development workshops worldwide, and has interviewed and tested participants in Europe, Asia and Americas. Go to Clients & Work. |
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 Ian has 20 years experience in a variety of front-line sales and training roles with Blue Chip companies. His most recent organisational positions were UK Sales Director and Head of Global Sales Operations with Reuters. Since 2002, Ian has been making use of this ‘front-line’ experience to help other firms make their approach to business development a real competitive differentiator. Current recent and live projects include working at senior level with major players in the financial and legal markets, professional services firms, transport and telecommunications companies in areas such as..
Consultative Selling Skills Training
Developing New Accounts, Bid Management, Major Account Management, Communication and Influencing Skills, Building Effective Customer Relationships, Negotiation Skills, Presentation Skills
Executive Coaching
Working with managers from board level downwards to increase performance
Conference Design and Delivery
Making sure conferences both deliver business objectives and are creative / fun and motivational. Ian delivers motivational conference sessions, acts as MC, interviews managers and also works with the sponsor before the conference to ensure the conference agenda delivers the right results.
Team Development
Workshops, working as part of team away days. Encouraging teams to have common goals, understand each other better and work more effectively both from a ‘head’ and ‘heart’ perspective
Leadership / Management Development
360 degree reviews, use of psychometric tools, workshops. Experience includes working with major business schools and blue chip companies.
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Tania is an executive coach and group facilitator supporting business leaders and senior teams to accelerate personal and corporate performance. She coaches clients working to build a sense of team, increase their presence, manage difficult conversations, shift cultural behaviours, and create an entrepreneurial edge.
Her clients operate in the professional services, IT, legal, education and communications sectors, and include Fujitsu, Linklaters, KPMG, Cedar, BP, Entire Direct Marketing, The Institute of Contemporary Arts, and Bromley Education Business Partnership. Her work is challenging, insightful, incisive, experiential, outcome focused, fast acting and centred on supporting her clients to achieve their goals.
Prior to qualifying as a professional coach Tania worked for over 20 years in the design and communications industry, the last 10 years of which was spent at main board level. Her approach has its foundations in an understanding of what it takes to lead organisations, manage teams and the delicate nature of people, manage business change and build, and deliver, sustainable growth. Tania is a qualified coach, certified master pratitioner and trainer of NLP, a certified clinical hypnotherapist and a member of the Association for Coaching and the British Clinical & Strategic Hypnosis Association.
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 Robert has 20 years of international ‘Blue Chip’ business experience both in The Netherlands and the UK. He started his professional career in product and brand management with the leading Japanese camera and office equipment company, Canon Europe. He has also held senior marketing management roles within the Intrum Justitia Group (credit management services), KPN (Royal Dutch Telecom), and Recall Ltd (document and information management services).
His knowledge and experience includes: B2B and Consumer marketing strategy, product and services marketing, brand management, channel strategy, new product development, marketing communications planning and marketing research.
He recently completed a study with the co-operation of Euronext stock exchange, looking at the influence of company’s and non-executive directors’ reputation on the trust and commitment of institutional investors in The Netherlands.
He holds a Masters Degree in Strategic Marketing Management from Kingston University Business School and a Market Research Society Diploma.
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Bob has 30 years experience of financial technology within the securities industry in senior sales and product management positions. Working for exchanges, trade associations, software vendors and recently the telecommunications industry, he has detailed knowledge of electronic trading, post trade management and settlement solutions. Starting life with an operational background has aided his experience to fully understand and define complex solutions in a sales capacity or product management role. Pioneered and launched his own Business Development and research company and has completed a number of successful assignments with independent software vendors and crossing network providers. He is a member of the Securities Institute and Securities Industry Managers Association.
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Mike has operated as an independent business consultant since 1985, having originally started his career in IT. He has formal skills in Business Analysis and Business Process Modelling, and informal ones in building rapport with respondents at all levels of an organisation. He has provided advice within the telecoms sector, having had multiple projects with Energys and with COLT. He was responsible as Y2K Project Manager for smoothing the passage of Frontier Telecommunications into the new millennium, and for their subsequent assimilation into Racal. He has also researched the impact of live agent support on Contact Centre performance.
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 Martin has over 25 years experience of international equity fund management and investment research experience. He has been a Director of Save and Prosper Investment Management, Fleming International Investment Management, Guardian Asset Management and GRE Unit Managers. Other positions held include Head of Research at Leopold Joseph, Senior Analyst with Prudential-Bache and Associate (IMRO firms) at the FSA. He is a qualified Chartered Accountant and is a member of the Association of Investment Management and Research. |
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| Profile:Bruce Freer, Senior Consultant
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Bruce focuses on dealing with business leaders and senior personnel within leading Financial Services and Professional Services organisations. Bruce holds two Degrees in Law, a Bachelor of Commerce (Hons) Degree in Taxation, and is a qualified Chartered Accountant. His experience since qualifying encompasses both senior management positions in industry and Partner level roles with leading professional services firms. Over a period of eleven years he held increasingly senior positions with a large, listed fashion retail group, culminating in appointment to the Senior Executive team. His experience with the leading professional services firms includes leadership roles in Audit and Tax with Price Waterhouse and Ernst and Young in South Africa, and he had some nine years experience with KPMG in Europe. The last seven of these were as a Partner in their Financial Services practice in Cologne. Bruce has accumulated considerable experience in operating in cross-cultural environments and has developed effective networks in a number of European countries, as well as in sub-Saharan Africa and Australasia.
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