Client Mind
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How we can help you
Clientmind helps leading firms understand, capture and keep profitable target clients. We interview and test your clients on what they really think about your products, people, processes, brand and culture.

Are you interested in boosting profits by winning more business and keeping your clients away from the competition?

Take our 2 Minute Client Retention Healthcheck to discover your firm’s client retention rating today

Problems we help you solve

You are losing clients to the competition
 
You need to win more new business

You need to know how clients really tick

You need to test a new market

Example of a £4.2m Client Retention Problem

Your company has 100 clients
Annual revenue per client = £60,000
You keep a client on average 8 years
Lifetime client value = £480,000

Losing a client after year 1 burns 7 years future revenue
7 x £60,000 = £420,000, plus the cost of finding a new client
You are losing 10 clients per year
10 X £420,000 = £4.2m
Increasing your client retention by just 10% could save you £420,000.

Clientmind helps firms win and keep more profitable clients.





We valued Clientmind's knowledge, understanding and focus on business to business client retention: it meant the work wasn't ‘just another customer survey’. We got more than statistics, we got real stories, which gave us a much better understanding of the situation and what we needed to do.
Ernie Wright, Global Director, Dow Jones

 More testimonials

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Did you know that improving your client retention by 5% can double your profits?

 


It is between 5 and 10 times more expensive to gain a new client than it is to retain an existing one.


 
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